If a reservation is canceled due to the customer's convenience, the following fees will be charged regardless of the reason.
Changes to the number of people in your reservation will also be treated as cancellation.

[If delayed]
We may treat it as a cancellation on the day.
*For experiences that include Maiko, Geiko, and Tayu, you can join in the middle of the experience, but please note that depending on the situation, you may not be able to enter.

[Operation Hours]
10:00 and 17:00
*Reservations received after 17:00 will be processed the next day.

[Peak season/Designated date]
1/1~3, 3/20~5/10, 11/1~11/30, 12/31

★Hanamachi culture experience (*plan including Geisha, Maiko, or Tayu)

*Regardless of the following, if the event is held at an irregular time due to the customer's request, the rules at the time of private reservation will apply.

■Except for private reservations and groups
・7 days before the scheduled date: 100%

■Groups (10 people or more)
*No cancellation fee for cancellations up to 10% of the number of people by 5pm 8 days in advance
【Regular season】
・From 20 days before the scheduled date: 50%
・From 10 days before the scheduled date: 100%
【Peak season】
・From 30 days before the scheduled date: 50%
・From 20 days before the scheduled date: 100%

■Private reservation (more than 40 people or 40 person fee)
・From 30 days before the scheduled date: 100%

★Japanese culture experience (*plan that does NOT include Geisha, Maiko, or Tayu)

*Regardless of the following, if the event is held at an irregular time due to the customer's request, the rules at the time of private reservation will apply.

■Except for private reservations and groups
・On the day of participation: 100%

■Groups (10 people or more) *No cancellation fee for cancellations up to 10% of the number of people by 5:00pm the day before.
【Regular season】
・From 10 days before the scheduled date: 100%
【Peak season】
・From 20 days before the scheduled date: 100%

■Private reservation (more than 40 people or 40 person fee)
・From 30 days before the scheduled date: 100%

★Japanese culture delivery service / Delivery Maiko service

・From 30 days before the scheduled date: 100%
*No cancellation fee for cancellations up to 10% of the number of people until 17:00 the day before.