If you cancel your reservation due to personal reasons, regardless of the reason, the following fees will be charged.
Changes in the number of reservations will also be treated as cancellations.

[If delayed]
We may consider it as a same-day cancellation.
*Regarding experiences including Maiko, Geiko, and Tayu, you can join in the middle of the program, but please note that depending on the situation, you may not be able to enter.

[Operation Hours]
10:00 - 17:00
*Reservations after 17:00 will be treated as the next day.

[Peak season/Designated date]
1/1-1/3, 3/20-5/10, 11/1-11/30, 12/31
 

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★Kyoto Culture Experience (*Plans including Geisha, Maiko, and Tayu)

*Regardless of the following, if the event is held at irregular hours according to the customer's request, the regulations for private reservations will apply.

• ■Except for private reservations and groups
• 　・7 days before the scheduled date: 100%

• ■Groups (10 people or more)
• *No cancellation fee for reductions of up to 10% of the number of people until 17:00, 8 days before the scheduled date
• 　【Regular season】
• 　　・From 20 days before the scheduled date: 50%
• 　　・From 10 days before the scheduled date: 100%
• 　【Peak season】
• 　　・From 30 days before the scheduled date: 50%
• 　　・From 20 days before the scheduled date: 100%

• ■Private reservation
• 　・From 30 days before the scheduled date: 100%

 

★Japanese Culture Experience (*Plans NOT including Geisha, Maiko, and Tayu)

*Regardless of the following, if the event is held at irregular hours according to the customer's request, the regulations for private reservations will apply.

• ■Except for private reservations and groups
• 　・On the day of participation: 100%
• 　*Plans including meals will be charged 100% if cancelled within 7 days prior to the scheduled date.

• ■Groups (10 people or more)
• *No cancellation fee for reductions of up to 10% of the number of people until 17:00, 8 days before the scheduled date
• 　【Regular season】
• 　　・From 10 days before the scheduled date: 100%
• 　【Peak season】
• 　　・From 20 days before the scheduled date: 100%

• ■Private reservation
• 　・From 30 days before the scheduled date: 100%

 

★Japanese Culture Delivery Service / Delivery Maiko Service

• ・From 30 days before the scheduled date: 100%
• *No cancellation fee for reductions of up to 10% of the number of people until 17:00, 8 days before the scheduled date